Our support teams provide services that span languages and borders,
resolving issues worldwide to keep your playerbase and reputation intact.
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Do any of these strike a chord?
Game management is a tricky affair.
You're unsure how best to invest your time so as to bring players the service they deserve.
Multilingual support is a challenge for you and your team,
who may not have the skills required for global markets.
With new updates and events rolling out,
support tickets pile up faster than you can resolve them.
You're eager to incorporate feedback,
but support tickets and suggestions are scattered across different channels.
Issues touching upon payment, bans, and bugs can quickly make temperatures rise,
leading to negative reviews. It's tough for your in-house support to deal with alone.
WHY WE EXCEL
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Having tackled everything from mobile gaming to console and computer titles, and various gaming-focused media, our support teams have resolutions ready for each potential issue or risk. We've got our admin down to a science.
02
Our in-house AI is an invaluable assistant as support platforms step into the future. From sorting tickets to assigning manpower and honing in on player needs, it optimizes the entire workflow.
With built-in knowledge bases and pre-reply verification, our workforce and AI work in synergy to mitigate support and player opinion risks, providing efficient and appropriate solutions.
03
Your needs are our starting point. We design a system and implement it based on your project requirements.
And if required, we're always ready to fine-tune this plan to alleviate pressure once it's up and running. Workforces assigned to a project are dynamic, and can be adjusted to keep your support running as it should.
Extensive language support is part of what makes us excel as a one-stop localization provider.
It's a key characteristic of our customer support staff too: a vast experience in localization and penchant for quality that earns a glowing reception among players worldwide.
04
Your projects are in good hands; those of our specialized teams, to be precise.
Our management and problem-solving skills have been honed through a wealth of experience. We're constantly improving how we train our teams and manage our projects, making efficiency and uniformity our standard operating procedure.
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We train and manage our teams to think proactively and independently.
It's a capacity we put great stock in. As such, our teams deliver practical solutions for each support ticket, while also sharing key data with R&D.
Technology can aid the support process, but it can't replace critical thinking. We're committed to providing the best quality support possible, and it's thanks to our teams' problem-solving skills.
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AI-HUMAN SYNERGY: BALANCING QUALITY & COST
Confirming the languages, hours, and manpower allocation required for your project among other key details.
Collecting relevant info on the game we're providing support for.
Setting work objectives and KPIs.
Our representatives maintain a dialogue to confirm the specifics of what you require.
Issue resolution procedure (e.g. how refunds are to be carried out).
Resolution templates from past support projects/FAQs.
Code tables for in-game items/packs.
Desired support platforms, with staff accounts provided.
Areas of special importance, and any special/technical training required.
Forming a support team, its members assigned based on the game type and project specifics.
Building a knowledge base, as according to the resources provided and reply processes to be followed.
Project managers carry out support team training and testing.
Our AI aggregates data, providing it in real time to support staff.
Replies are verified by our AI and intelligently audited prior to sending, actively prohibiting any forbidden content or message formats. Frequently-encountered issues and their solutions are aggregated into knowledge bases to aid quick resolutions. Efficiency and safety take full priority.
Once live, project status updates are provided in daily/weekly/monthly feedback reports as required. Regular client discussions are held to determine the next stage, orienting the project's development.
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Multi-Language Support
Yeehe proudly provides support in languages spanning English, Japanese, Korean, German, Spanish, French, and more.
Though faced with the pressures of a global launch (and no beta server to test the waters with),
we swiftly streamlined the entire customer support system, compiled in-depth multi-section player FAQs, established a systematic practice and quality controls,
and ultimately ensured a hitch-free global release. Since then, we've continued to provide stable multilingual support.
Strategy Game Support
Payment and account issues can lead to heavy ticket loads in the strategy game sphere.
Account recovery and in-game payment problems are among those most complex and tricky to navigate.
However, reinforced by Yeehe's standardized training, a high quality of player support was provided to bring the team's problem-solving capacity to new heights.
With our capable support staff, efficiency and service were guaranteed.
Serving Millions: Scalable Customer Support
Scalable Chinese-Language SupportGaming-Related Product Support
We provided large-scale Chinese-language customer support to handle tickets regarding payments, account issues, connectivity, and much more.
Through close collaboration with the product's team, we built a user support ecosystem ready to resolve all kinds of issues across PC, mobile, and console platforms.
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